Group CTO · AI & agentic transformation

An operating mandate for AI transformation

Group CTO for companies and enterprises. We run the two-month diagnostic, then stay accountable for the result: weekly executive curation of architecture, operations and delivery, under NDA.

Discuss the mandate Weekly curation from $100K per year
3 min read AI Transformation Starts as Consulting. It Succeeds as an Operating Mandate

Approach

Two jobs, one accountable owner

AI transformation starts as consulting and succeeds as an operating mandate. We cover both, and hand over the first only when the second can carry it.

  1. Months 1–2DiagnosticWorkflows and decision loops mapped, operational and economic baselines set, bottlenecks and unnecessary gates found, process problems separated from technology problems. It ends with a transformation portfolio: what to stop, redesign, automate conventionally, and what genuinely benefits from AI or agents.
  2. From month 3Operating mandateChanges to processes, systems, responsibilities, incentives, controls, budgets and data flows, integrated into real production and owned through slower adoption, exceptions and wrong first assumptions.
  3. Every weekExecutive curationA standing weekly session with the leadership team: decisions, risks, ownership, escalation paths and success metrics reviewed against the baselines.

Track record

Where we have done this

DGTL.TECH runs agentic systems in its own operations, which serve more than 70,000 customers. The mandate draws on that experience across five functions.

  1. BillingAgentic workflows in billing operations, with people approving where money moves.
  2. Financial controlContinuous control of financial data, with exceptions routed to an owner.
  3. Customer supportAgent-assisted support at scale, with a clear hand-off to people.
  4. Infrastructure monitoringAgentic triage of alerts and telemetry for the engineering team.
  5. Marketing programsAutomation of campaign operations and reporting.

Engagement

How the engagement works

Contract and confidentiality

A services agreement with a mutual non-disclosure agreement signed before access to any internal material. Your data, workflows and results stay yours.

Decision rights

The mandate works when it carries CTO- and COO-level authority, or an equivalent combined mandate. We agree the decision rights and budgets in the contract.

Price

Weekly curation from $100K per year. The scope and a fixed fee are set after a short conversation about your organisation.

Who it is for

Companies and enterprises that want AI to change revenue, cost, speed, risk or customer experience, and need one accountable owner for the result.

Group CTO · AI & Agentic Transformation

Group CTO & AI Transformation Mandate

Tell us about your organisation and what you expect from AI. We reply with a proposed scope and a date for the first session.

Discuss the mandate