Terms of Service Agreement

Last updated: 2025-12-31 · Effective: 2025-01-30

This Universal Terms of Service Agreement (this "Agreement") governs your access to and use of the services provided by DGTL.TECH. By accessing or using the Services, you agree to be bound by this Agreement. If you do not agree to these terms, you must not access or use the Services.

1. Definitions

In this Agreement, unless the context otherwise requires, the following terms shall have the meanings set forth below:

"Account" means the user account created by you to access and manage the Services, including all associated credentials, settings, and configurations.

"Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where "control" means ownership of more than fifty percent (50%) of the voting securities or equivalent voting interest.

"Agreement" means this Terms of Service Agreement, including all annexes, policies, and documents incorporated by reference, as amended from time to time.

"Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.

"Content" means any data, text, images, software, code, scripts, graphics, audio, video, or other materials.

"Customer Data" means any Content that you or your End Users upload, submit, store, or transmit through the Services, excluding DGTL.TECH Content.

"DGTL.TECH", "we", "us", or "our" means, depending on the contracting entity specified in the relevant Service Order, invoice, or Account record: (a) DGTL TECH UK LLP, a limited liability partnership registered in England and Wales with company number OC434843, having its registered address at 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom; or (b) DGTL TECH LLC, a limited liability company organized under the laws of the State of Wyoming, United States, with its principal business address at 30 N St Ste #46339, Sheridan, WY 82801, USA.

"DGTL.TECH Content" means any Content provided by DGTL.TECH through the Site or Services, including software, documentation, APIs, graphics, and trademarks.

"End User" means any individual or entity that accesses or uses the Services through your Account or with your authorization.

"Fees" means all amounts payable by you for the Services as set forth in the applicable Service Order or as displayed on the Site at the time of purchase.

"Force Majeure Event" has the meaning set forth in Section 21.7.

"Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, and other intellectual property rights recognized in any jurisdiction worldwide.

"IP Resources" means Internet Protocol addresses (IPv4 and IPv6), Autonomous System Numbers (ASNs), and related number resources allocated or assigned for use with the Services.

"Personal Data" has the meaning given under applicable Data Protection Laws, including the UK GDPR, EU GDPR, and other applicable privacy legislation.

"Prohibited Content" means any Content that violates the Acceptable Use Policy set forth in Section 6.

"Service Level Agreement" or "SLA" means a separate agreement between you and DGTL.TECH that defines specific service level commitments, response times, and remedies for a particular Service.

"Service Order" means an order form, online order, or other ordering document that specifies the Services to be provided and incorporates this Agreement by reference.

"Services" means all products, services, features, and functionalities provided by DGTL.TECH and made available through the Site or otherwise, including hosting services, cloud services, domain registration, and any related professional services.

"Site" means the DGTL.TECH website located at dgtl.tech and any subdomains thereof.

"you", "your", "User", or "Customer" means the individual or legal entity that accepts this Agreement, has access to an Account, or uses the Services.

2. Overview

2.1 Agreement Structure

This Agreement sets forth the general terms and conditions governing your use of the Site and Services. This Agreement applies in addition to (and not in lieu of) any specific terms that apply to particular Services, including any Service Level Agreements, Managed Services Agreements, or other service-specific addenda.

2.2 Acceptance

By accessing the Site, creating an Account, placing a Service Order, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement. Your continued use of the Services following any modification to this Agreement constitutes acceptance of the modified terms.

2.3 Incorporated Documents

The following documents are incorporated into this Agreement by reference:

• Privacy Policy
• Cookies Policy
• Any applicable Service Level Agreement executed between you and DGTL.TECH
• Any Service Order or invoice issued by DGTL.TECH

2.4 Modifications to Agreement

DGTL.TECH reserves the right to modify this Agreement at any time. We will provide at least thirty (30) days' advance notice before any material changes take effect (the "Effective Date"). Notice may be provided via email to the address associated with your Account, through your Account dashboard, or by posting on the Site.

If you disagree with the proposed changes, you may terminate your Account and discontinue use of the Services by providing written notice to DGTL.TECH before the Effective Date. If you do not provide such notice prior to the Effective Date, you will be deemed to have accepted the modifications.

2.5 Order of Precedence

In the event of any conflict between the documents comprising this Agreement, the following order of precedence shall apply (from highest to lowest priority): (a) the applicable Service Order or SLA; (b) this Agreement; (c) the Privacy Policy and Cookies Policy.

3. Eligibility and Authority

3.1 Legal Capacity

The Services are available only to individuals who are at least eighteen (18) years of age and who have the legal capacity to enter into binding contracts under applicable law. By using the Services, you represent and warrant that you meet these eligibility requirements.

3.2 Prohibited Persons

You represent and warrant that you are not: (a) located in, a resident of, or organized under the laws of any country or territory that is subject to comprehensive trade sanctions or embargoes imposed by the United Kingdom, European Union, or United States; (b) identified on any sanctions list maintained by the UK, EU, or US government; or (c) otherwise prohibited from receiving the Services under applicable law.

3.3 Authority to Bind

If you are entering into this Agreement on behalf of a legal entity, you represent and warrant that: (a) you have the legal authority to bind such entity to this Agreement; (b) you have read and understood this Agreement; and (c) you agree to this Agreement on behalf of such entity. In such case, "you" and "your" shall refer to such entity. If you do not have such authority, or if you do not agree with these terms, you must not accept this Agreement and may not use the Services.

3.4 Personal Liability

If DGTL.TECH subsequently determines that you did not have the authority to bind the entity on whose behalf you purported to accept this Agreement, you shall be personally liable for all obligations under this Agreement, including payment obligations.

3.5 Agent Actions

You are responsible for all activities that occur under your Account, whether conducted by you, your employees, agents, or any other person. You agree to be bound by the terms of this Agreement for all transactions entered into by anyone acting as your agent or using your Account credentials.

4. Accounts

4.1 Account Registration

To access certain features of the Services, you must create an Account. You agree to: (a) provide accurate, current, and complete information during registration; (b) maintain and promptly update your Account information; (c) maintain the security and confidentiality of your Account credentials; and (d) notify DGTL.TECH immediately of any unauthorized access to or use of your Account.

4.2 Account Accuracy

You represent and warrant that: (a) all information submitted during registration is accurate, current, and complete; (b) you are the owner of the primary email address associated with the Account; and (c) you will not create an Account using false or misleading information or on behalf of someone other than yourself without proper authorization.

4.3 Single Account Policy

Each User may maintain only one Account unless expressly authorized otherwise by DGTL.TECH in writing. The creation of multiple Accounts to circumvent restrictions, abuse promotions, or engage in fraudulent activity is grounds for immediate termination of all Accounts and Services without refund.

4.4 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your password and any API keys. DGTL.TECH recommends that you: (a) use a strong, unique password; (b) enable multi-factor authentication where available; and (c) change your password at least once every six (6) months. DGTL.TECH shall not be liable for any loss or damage arising from your failure to protect your Account credentials.

4.5 Account Suspension

DGTL.TECH reserves the right to suspend or terminate your Account if: (a) your Account information is or becomes inaccurate, incomplete, or outdated; (b) there is suspected unauthorized access or misuse; (c) you violate any provision of this Agreement; or (d) suspension or termination is required by law or to protect the integrity of the Services.

4.6 Account Notifications

DGTL.TECH may send notices, updates, and other communications to the email address associated with your Account or through your Account dashboard. It is your responsibility to ensure your contact information is current and to regularly check your Account for notifications. DGTL.TECH shall not be liable for your failure to receive notifications due to inaccurate contact information.

5. Services

5.1 Service Provision

Subject to your compliance with this Agreement and payment of all applicable Fees, DGTL.TECH will provide the Services specified in your Service Order. The specific features, functionality, and limitations of each Service are described on the Site or in the applicable Service Order.

5.2 Service Modifications

DGTL.TECH may modify, update, or discontinue any Service or feature at any time. For material changes that adversely affect the functionality of Services you have purchased, DGTL.TECH will provide at least thirty (30) days' advance notice. This notice requirement does not apply to: (a) changes required to address security vulnerabilities; (b) changes required to comply with applicable law; or (c) enhancements or additions to the Services.

5.3 Beta Services

DGTL.TECH may offer certain Services or features in beta, preview, or early access form ("Beta Services"). Beta Services are provided "as is" without any warranty or service level commitment. DGTL.TECH may modify or discontinue Beta Services at any time without notice. You acknowledge that: (a) Beta Services may contain bugs, errors, or other defects; (b) use of Beta Services is at your own risk; (c) Beta Services should not be used in production environments; and (d) DGTL.TECH may limit customer support for Beta Services.

5.4 Third-Party Services

The Services may integrate with or provide access to third-party services, software, or content. Your use of any third-party services is subject to the terms and conditions of the applicable third-party provider. DGTL.TECH does not endorse, warrant, or assume any responsibility for third-party services.

5.5 End-of-Life Policy

DGTL.TECH may discontinue any Service upon at least thirty (30) days' advance notice (the "End-of-Life Date"). Where commercially reasonable, DGTL.TECH will provide a migration path to a comparable Service. You are solely responsible for migrating your data and configurations prior to the End-of-Life Date. Upon request, DGTL.TECH may, at its discretion, offer a prorated refund or account credit in lieu of migration.

6. Acceptable Use Policy

6.1 General Conduct

You agree to use the Site and Services only for lawful purposes and in accordance with this Agreement. You are responsible for ensuring that your use of the Services, including any Content you submit or make available, complies with all applicable laws, regulations, and industry standards.

6.2 Prohibited Activities

You shall not use, or permit others to use, the Services to:

(a) Illegal Activities: Engage in, promote, or facilitate any activity that violates applicable law, including fraud, money laundering, trafficking, or the sale of prohibited goods or services.

(b) Harmful Content: Host, distribute, or transmit any Content that: (i) depicts or promotes the exploitation or abuse of minors; (ii) promotes terrorism or violence against individuals, groups, or property; (iii) constitutes hate speech based on race, ethnicity, religion, gender, sexual orientation, or disability; or (iv) is obscene as defined under applicable law.

(c) Intellectual Property Violations: Infringe, misappropriate, or violate the Intellectual Property Rights or other proprietary rights of any third party.

(d) Privacy Violations: Collect, harvest, or process Personal Data in violation of applicable Data Protection Laws, or violate the privacy or publicity rights of any individual.

(e) Spam and Bulk Messaging: Send or facilitate the transmission of unsolicited bulk email, commercial messages, or any communication that violates anti-spam laws (including CAN-SPAM, GDPR, and PECR).

(f) Malicious Software: Distribute, install, or execute any virus, worm, Trojan horse, ransomware, cryptominer, or other malicious code.

(g) Network Abuse: Engage in any activity that disrupts, degrades, or interferes with the Services, network infrastructure, or other users' enjoyment of the Services, including denial-of-service attacks, port scanning, or unauthorized access attempts.

(h) Unauthorized Access: Attempt to gain unauthorized access to any systems, accounts, or data, or exceed authorized access levels.

(i) Falsification: Misrepresent your identity, impersonate any person or entity, or forge headers or identifiers to disguise the origin of any Content or communication.

(j) Circumvention: Circumvent, disable, or otherwise interfere with any security, access control, or usage limitation features of the Services.

(k) Pharmaceutical Sales: Promote or facilitate the sale of prescription medications without valid prescriptions or in violation of applicable pharmaceutical regulations.

6.3 Resource Abuse

You shall not use the Services in a manner that consumes excessive resources or adversely affects other users. This includes, without limitation: (a) running cryptocurrency mining operations without prior written authorization; (b) operating applications designed to consume disproportionate CPU, memory, storage, or bandwidth; or (c) hosting content that generates abnormal traffic volumes outside the scope of your service plan.

6.4 Compliance with Third-Party Policies

Where the Services involve IP Resources obtained from Regional Internet Registries (such as RIPE NCC), you agree to comply with the applicable registry's policies and acceptable use requirements.

6.5 Enforcement

DGTL.TECH reserves the right, but has no obligation, to monitor use of the Services for compliance with this Acceptable Use Policy. Upon discovering or receiving a report of a potential violation, DGTL.TECH may, in its sole discretion:

(a) Issue a warning and request remediation within a specified timeframe;

(b) Remove or disable access to Prohibited Content;

(c) Suspend or restrict access to the Services;

(d) Terminate your Account and Services without refund; or

(e) Report the violation to appropriate law enforcement or regulatory authorities.

The severity of the response will be proportionate to the nature and severity of the violation. For severe violations (including distribution of child exploitation material, active malware distribution, or ongoing attacks), DGTL.TECH may take immediate action without prior notice.

6.6 User Responsibility

You are responsible for the activities of all End Users who access the Services through your Account. You agree to implement reasonable measures to prevent unauthorized or abusive use and to promptly address any violations by your End Users.

7. IP Address Resources

7.1 Nature of IP Resources

IP Resources provided in connection with the Services are licensed, not sold. DGTL.TECH or its upstream providers retain all rights, title, and interest in IP Resources. Your right to use IP Resources is limited to the term of the applicable Service and is subject to the terms of this Agreement.

7.2 Permitted Use

IP Resources may be used only in connection with the Services for which they were provisioned. You shall not: (a) transfer, sell, lease, or sublicense IP Resources to third parties without prior written consent; (b) use IP Resources for purposes unrelated to your Services; or (c) announce IP Resources via BGP or other routing protocols without authorization.

7.3 Registry Compliance

Where IP Resources are obtained from or subject to the policies of a Regional Internet Registry (RIR), you agree to: (a) comply with all applicable RIR policies; (b) provide accurate registration information; and (c) cooperate with any audits or verification requests from the RIR or DGTL.TECH.

7.4 RPKI and Routing Security

DGTL.TECH supports RPKI (Resource Public Key Infrastructure) for routing security. You are encouraged to configure Route Origin Authorizations (ROAs) for any IP Resources you announce. DGTL.TECH may implement RPKI-based filtering on its network.

7.5 Abuse Handling

You are responsible for addressing abuse reports related to IP Resources assigned to your Services. You must: (a) maintain a valid abuse contact; (b) respond to abuse complaints within a reasonable timeframe (typically 24-48 hours); and (c) take appropriate remedial action. Failure to address abuse reports may result in suspension of the affected IP Resources or Services.

7.6 Return of IP Resources

Upon termination of the applicable Service for any reason, all IP Resources provisioned for that Service shall revert to DGTL.TECH or its upstream providers. You shall have no claim to IP Resources following termination.

8. Content

8.1 Your Content

You retain all rights, title, and interest in and to your Customer Data. By using the Services, you grant DGTL.TECH a limited, non-exclusive, royalty-free license to access, store, process, and display Customer Data solely as necessary to provide the Services, comply with applicable law, or as otherwise directed by you.

8.2 Content Responsibility

You are solely responsible for: (a) the accuracy, quality, and legality of Customer Data; (b) obtaining all necessary rights, licenses, and consents to use and share Customer Data; and (c) ensuring Customer Data does not violate the Acceptable Use Policy or any third-party rights.

8.3 Content Backup

You are responsible for maintaining backups of your Customer Data. While DGTL.TECH may implement certain backup mechanisms as described in Section 10, you acknowledge that DGTL.TECH does not guarantee the preservation of Customer Data and shall not be liable for any loss of Customer Data.

8.4 DGTL.TECH Content

DGTL.TECH Content is protected by copyright, trademark, and other intellectual property laws. DGTL.TECH grants you a limited, non-exclusive, non-transferable license to access and use DGTL.TECH Content solely as necessary to use the Services in accordance with this Agreement. You shall not: (a) copy, modify, or create derivative works of DGTL.TECH Content; (b) reverse engineer, decompile, or disassemble any software; (c) remove or alter any proprietary notices; or (d) use DGTL.TECH Content for any purpose not expressly permitted by this Agreement.

8.5 Feedback

If you provide suggestions, ideas, or other feedback regarding the Services ("Feedback"), you grant DGTL.TECH a perpetual, irrevocable, royalty-free, worldwide license to use, modify, and incorporate such Feedback into the Services without attribution or compensation.

8.6 Content Removal

DGTL.TECH may remove or disable access to any Customer Data that violates this Agreement or applicable law, or in response to a valid legal request or court order. Where practicable and legally permitted, DGTL.TECH will notify you before or promptly after such removal.

8.7 Content Retention

Following termination of your Account, DGTL.TECH may retain Customer Data for a limited period to facilitate account recovery or as required by law. Thereafter, Customer Data will be deleted in accordance with our data retention practices. DGTL.TECH may retain copies of Content for evidentiary or compliance purposes as required by applicable law.

9. Data Processing

9.1 Roles and Responsibilities

For purposes of applicable Data Protection Laws, including the UK GDPR and EU GDPR:

(a) Where you provide Personal Data to DGTL.TECH for your own Account and use of the Services, DGTL.TECH acts as a data controller with respect to such data.

(b) Where you use the Services to process Personal Data of third parties (such as your customers or End Users), you are the data controller and DGTL.TECH acts as a data processor on your behalf.

9.2 Controller Obligations

Where DGTL.TECH acts as a data controller, we process Personal Data in accordance with our Privacy Policy and applicable Data Protection Laws.

9.3 Processor Obligations

Where DGTL.TECH acts as a data processor:

(a) DGTL.TECH will process Personal Data only in accordance with your documented instructions, unless required to process such data by applicable law, in which case DGTL.TECH will inform you of that legal requirement (unless prohibited by law).

(b) DGTL.TECH will implement appropriate technical and organizational measures to protect Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

(c) DGTL.TECH will ensure that personnel authorized to process Personal Data have committed to confidentiality.

(d) DGTL.TECH will assist you, at your cost, in responding to data subject requests and in complying with your obligations under Data Protection Laws.

(e) DGTL.TECH will delete or return Personal Data upon termination of the Services, unless retention is required by applicable law.

9.4 Sub-processors

You authorize DGTL.TECH to engage sub-processors to assist in providing the Services. DGTL.TECH will: (a) ensure that sub-processors are bound by data protection obligations no less protective than those in this Agreement; (b) remain liable for the acts and omissions of its sub-processors; and (c) upon request, provide a list of sub-processors.

9.5 Data Breach Notification

DGTL.TECH will notify you without undue delay (and in any event within seventy-two (72) hours where feasible) upon becoming aware of a Personal Data breach affecting your data. DGTL.TECH will provide reasonable assistance in your compliance with breach notification obligations under applicable Data Protection Laws.

9.6 International Transfers

Personal Data may be transferred to and processed in countries outside the European Economic Area or the United Kingdom. Where such transfers occur, DGTL.TECH will ensure appropriate safeguards are in place, which may include Standard Contractual Clauses approved by the European Commission or UK Information Commissioner, as applicable.

10. Backup and Data Retention

10.1 Customer Responsibility

You are solely responsible for implementing a backup strategy for your Customer Data. DGTL.TECH strongly recommends that you maintain independent backups of all critical data in a separate location or with a separate provider.

10.2 DGTL.TECH Backups

Unless otherwise specified in a Service Order or separate SLA, DGTL.TECH does not guarantee the creation or retention of backups of Customer Data. Any backup services offered are provided for convenience only and should not be relied upon as your sole backup solution.

10.3 Data Recovery

In the event of data loss, DGTL.TECH will use commercially reasonable efforts to assist with data recovery, subject to technical feasibility and your subscription terms. Data recovery assistance may be subject to additional fees.

10.4 Retention Period

Following termination of your Account, DGTL.TECH may retain Customer Data for up to thirty (30) days to facilitate account recovery requests. After this period, Customer Data may be permanently deleted. DGTL.TECH shall have no obligation to maintain or provide access to Customer Data after termination.

11. Network and Security

11.1 Security Measures

DGTL.TECH implements industry-standard security measures to protect the Services and infrastructure, including physical security, network security, and access controls. Details of our security practices are available upon request.

11.2 Shared Responsibility

Security is a shared responsibility. You are responsible for: (a) configuring and securing your applications, operating systems, and data; (b) managing access credentials and user permissions; (c) implementing appropriate security controls for your use case; and (d) keeping software and applications updated with security patches.

11.3 DDoS Mitigation

DGTL.TECH may implement DDoS mitigation measures to protect the network and Services. These measures may include traffic filtering, rate limiting, or routing changes. During a DDoS attack, some legitimate traffic may be affected. DGTL.TECH shall not be liable for any disruption resulting from DDoS mitigation activities.

11.4 Network Monitoring

DGTL.TECH monitors network traffic for security, performance, and compliance purposes. This monitoring may include analysis of traffic patterns, detection of malicious activity, and enforcement of this Agreement. You consent to such monitoring as a condition of using the Services.

11.5 Vulnerability Disclosure

If you discover a security vulnerability in the Services, we request that you report it responsibly to before public disclosure. DGTL.TECH will work with you to understand and address reported vulnerabilities.

11.6 Security Incidents

If DGTL.TECH becomes aware of a security incident affecting your Services, we will notify you promptly and provide information about the nature and scope of the incident to the extent known. DGTL.TECH will take reasonable steps to contain and remediate security incidents affecting its infrastructure.

12. Fees and Payments

12.1 Fees

You agree to pay all Fees for the Services you order. Fees are as stated in the applicable Service Order or as displayed on the Site at the time of purchase. All Fees are stated exclusive of applicable taxes unless otherwise specified.

12.2 Payment Terms

Payment is due at the time of order unless otherwise specified. For recurring Services, invoices are generated and made available in your Account five (5) days before the due date. Payment is due by the invoice due date. Failure to pay by the due date may result in suspension or termination of Services.

12.3 Payment Methods

DGTL.TECH accepts the following payment methods: (a) credit and debit cards; (b) PayPal; and (c) account credit balances. DGTL.TECH may modify accepted payment methods at any time.

12.4 Currency

Fees are charged in the currency specified at the time of purchase. Once assigned, the currency of your Account cannot be changed. You are responsible for any currency conversion fees or charges imposed by your payment provider or financial institution.

12.5 Taxes

You are responsible for all taxes, duties, and government charges associated with your use of the Services, excluding taxes based on DGTL.TECH's net income. If DGTL.TECH is required to collect taxes on your behalf, such taxes will be added to your invoice.

12.6 Automatic Renewal

Services with automatic renewal will renew at the end of each billing period at the then-current rate unless you disable automatic renewal through your Account settings prior to the renewal date. By enabling automatic renewal, you authorize DGTL.TECH to charge your payment method on file for each renewal period.

12.7 Price Changes

DGTL.TECH may change Fees for the Services at any time. For existing subscriptions, price changes will take effect at the next renewal period following thirty (30) days' notice.

12.8 Late Payment

If payment is not received by the due date, DGTL.TECH may: (a) charge interest on overdue amounts at the rate of 1.5% per month (or the maximum rate permitted by law, if lower); (b) suspend the Services until payment is received; or (c) terminate the Services in accordance with Section 18.

12.9 Disputes

If you believe an invoice contains an error, you must notify DGTL.TECH in writing within thirty (30) days of the invoice date. The parties will work in good faith to resolve the dispute. Undisputed amounts remain due and payable.

12.10 Refund Policy

(a) General Policy: Unless otherwise specified or required by applicable law, all Fees are non-refundable.

(b) Trial Services: For Test VPS and Test Cloud hosting services, refunds may be requested within three (3) days of purchase.

(c) Statutory Rights: If you are a consumer in the European Union or United Kingdom, you may have statutory cancellation or refund rights under the Consumer Contracts Regulations 2013 (UK), Consumer Rights Directive 2011/83/EU, or similar legislation. These rights may include a fourteen (14) day withdrawal period for distance contracts. However, you acknowledge that: (i) digital services may be exempt from cancellation once performance has begun with your express consent; and (ii) personalized or customized products may be exempt from cancellation.

(d) Promotional Domains: If you received a free or discounted domain as part of a promotional offer and request a refund of the associated service, the standard retail price for the domain will be deducted from any refund.

(e) Third-Party Products: Products or services provided by third parties are non-refundable through DGTL.TECH. You must seek refunds directly from the third-party provider.

(f) Refund Method: Refunds will be issued using the same payment method as the original purchase, unless technically impossible or otherwise agreed.

Refund requests must be submitted via a support ticket from the email address associated with your Account.

12.11 Account Credits

Account credits: (a) are non-transferable between Accounts; (b) are not redeemable for cash; (c) expire two (2) years from the date of issuance; and (d) do not accrue interest. DGTL.TECH reserves the right to modify or cancel account credits at any time for promotional credits not purchased.

12.12 Chargebacks

Filing a chargeback or payment dispute without first attempting to resolve the issue with DGTL.TECH may result in: (a) immediate suspension of your Account and Services; (b) an administrative fee of EUR 20 per chargeback; and (c) termination of your Account. If you believe a charge is unauthorized, please contact our support team before initiating a dispute with your payment provider.

13. Service Level Commitments

13.1 Service Level Agreements

DGTL.TECH may offer Service Level Agreements with specific uptime commitments, support response times, and remedies for certain Services. SLAs are not included by default and must be separately negotiated and executed between you and DGTL.TECH.

13.2 SLA Scope

Where an SLA has been agreed, the terms of that SLA shall govern service level commitments for the covered Services. The SLA shall specify: (a) the scope of covered Services; (b) uptime or availability commitments; (c) exclusions; and (d) remedies for failure to meet commitments.

13.3 Default Support

For Services without an SLA, DGTL.TECH provides support on a reasonable-efforts basis during normal business hours. DGTL.TECH does not guarantee specific response or resolution times for Services not covered by an SLA.

13.4 SLA Exclusions

Unless otherwise specified in the applicable SLA, service level commitments do not apply to: (a) scheduled maintenance notified at least forty-eight (48) hours in advance; (b) emergency maintenance required to address security vulnerabilities or prevent imminent harm; (c) issues caused by your equipment, software, or actions; (d) Force Majeure Events; (e) Beta Services; (f) third-party services or software; or (g) suspensions for non-payment or violations of this Agreement.

14. Intellectual Property

14.1 DGTL.TECH Rights

DGTL.TECH and its licensors retain all right, title, and interest in and to: (a) the Services, including all software, technology, and documentation; (b) all DGTL.TECH Content; and (c) all Intellectual Property Rights therein. Except for the limited rights expressly granted in this Agreement, no rights are granted to you by implication, estoppel, or otherwise.

14.2 Customer Rights

You retain all right, title, and interest in and to your Customer Data and any Intellectual Property Rights therein. Subject to the terms of this Agreement, you grant DGTL.TECH only the rights necessary to provide the Services.

14.3 Trademark Usage

Neither party may use the other party's trademarks, logos, or trade names without prior written consent. For DGTL.TECH brand guidelines and permitted uses, see our Brand Assets page.

14.4 Copyright Claims

DGTL.TECH respects intellectual property rights and responds to valid takedown requests under applicable law, including the UK Copyright, Designs and Patents Act 1988 and the US Digital Millennium Copyright Act. To submit a copyright infringement claim, please contact with: (a) identification of the copyrighted work; (b) the location of the allegedly infringing material; (c) your contact information; (d) a statement of good faith belief; and (e) a statement under penalty of perjury that you are authorized to act on behalf of the copyright owner.

15. Warranties and Disclaimers

15.1 DGTL.TECH Warranty

DGTL.TECH warrants that: (a) it has the authority to enter into this Agreement and provide the Services; and (b) the Services will be provided in a professional and workmanlike manner consistent with industry standards.

15.2 Your Warranties

You represent and warrant that: (a) you have the authority to enter into this Agreement; (b) your use of the Services will comply with all applicable laws; (c) you have all necessary rights to provide Customer Data to DGTL.TECH; and (d) Customer Data does not infringe the rights of any third party.

15.3 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE SERVICES ARE PROVIDED "AS IS", "AS AVAILABLE", AND "WITH ALL FAULTS". TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DGTL.TECH DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

DGTL.TECH DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE; (B) DEFECTS WILL BE CORRECTED; (C) THE SERVICES WILL MEET YOUR REQUIREMENTS; OR (D) THE SERVICES WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

15.4 Consumer Rights

If you are a consumer, you may have statutory rights under applicable consumer protection laws that cannot be excluded or limited by contract. Nothing in this Agreement affects those statutory rights. Any limitations or exclusions in this Agreement apply only to the extent permitted by applicable law.

16. Limitation of Liability

16.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE LEGAL THEORY UPON WHICH THE CLAIM IS BASED.

16.2 Liability Cap

EXCEPT FOR LIABILITY ARISING FROM: (A) YOUR PAYMENT OBLIGATIONS; (B) YOUR BREACH OF SECTION 6 (ACCEPTABLE USE POLICY); (C) YOUR INDEMNIFICATION OBLIGATIONS; OR (D) EITHER PARTY'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, THE TOTAL CUMULATIVE LIABILITY OF EITHER PARTY UNDER THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF: (I) THE TOTAL FEES PAID OR PAYABLE BY YOU TO DGTL.TECH IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (II) ONE THOUSAND EUROS (EUR 1,000).

16.3 Essential Purpose

THE LIMITATIONS OF LIABILITY IN THIS SECTION ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND DGTL.TECH. THE SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. THE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

16.4 Time Limitation

Any claim arising out of or relating to this Agreement must be brought within two (2) years of the date the cause of action arose, or such longer period as required by mandatory applicable law.

16.5 Consumer Protection

Nothing in this Agreement limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under applicable law. If you are a consumer, you may have additional statutory protections that cannot be waived.

17. Indemnification

17.1 Your Indemnification

You agree to indemnify, defend, and hold harmless DGTL.TECH, its Affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your breach of this Agreement; (b) your violation of applicable law; (c) your Customer Data, including any claim that Customer Data infringes third-party rights; (d) your use of the Services; or (e) the actions of your End Users.

17.2 DGTL.TECH Indemnification

DGTL.TECH will indemnify, defend, and hold you harmless from and against any third-party claims alleging that your authorized use of the Services infringes a valid patent, copyright, or trademark of the claimant, and will pay any damages finally awarded or settlement amounts agreed to, provided that: (a) you promptly notify DGTL.TECH of the claim; (b) DGTL.TECH has sole control of the defense and settlement; and (c) you provide reasonable cooperation.

17.3 Exclusions

DGTL.TECH shall have no indemnification obligation for claims arising from: (a) your modification of the Services; (b) combination of the Services with non-DGTL.TECH products or services; (c) use of the Services other than as permitted by this Agreement; or (d) Customer Data.

17.4 Remedies

If the Services become, or in DGTL.TECH's opinion are likely to become, the subject of an infringement claim, DGTL.TECH may, at its option: (a) obtain the right for you to continue using the Services; (b) replace or modify the Services to make them non-infringing; or (c) terminate the affected Services and refund any prepaid fees for the unused portion of the subscription term.

17.5 Sole Remedy

This Section 17 states the indemnifying party's sole liability and the indemnified party's exclusive remedy for any third-party claims described herein.

18. Term and Termination

18.1 Term

This Agreement commences on the date you first accept it and continues until terminated in accordance with its terms. Individual Service subscriptions have their own terms as specified in the applicable Service Order.

18.2 Termination for Convenience

You may terminate your Account and this Agreement at any time by providing written notice to DGTL.TECH and ceasing use of the Services. Pre-paid Fees are non-refundable unless otherwise required by applicable law or expressly stated in this Agreement.

18.3 Termination for Cause

Either party may terminate this Agreement immediately upon written notice if the other party: (a) materially breaches this Agreement and fails to cure such breach within thirty (30) days of receiving written notice; or (b) becomes insolvent, files for bankruptcy, or makes an assignment for the benefit of creditors.

18.4 Termination by DGTL.TECH

DGTL.TECH may suspend or terminate your Account and Services immediately, without prior notice, if: (a) you fail to pay Fees when due; (b) you breach the Acceptable Use Policy; (c) your use of the Services poses a security risk or may harm other users or the infrastructure; (d) termination is required by law or court order; or (e) you harass or threaten DGTL.TECH employees.

18.5 Effect of Termination

Upon termination: (a) your right to use the Services immediately ceases; (b) you must pay all outstanding Fees; (c) DGTL.TECH may delete Customer Data in accordance with Section 10; and (d) IP Resources assigned to you will revert to DGTL.TECH.

18.6 Survival

The following Sections shall survive termination: Definitions (Section 1), Your Content (Section 8.1), DGTL.TECH Content (Section 8.4), Intellectual Property (Section 14), Warranties and Disclaimers (Section 15), Limitation of Liability (Section 16), Indemnification (Section 17), Effect of Termination (Section 18.5), Dispute Resolution (Section 19), Governing Law (Section 20), and General Provisions (Section 21).

19. Dispute Resolution

19.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact DGTL.TECH at to attempt informal resolution. The parties shall negotiate in good faith for at least thirty (30) days before initiating formal proceedings.

19.2 Binding Arbitration

If a dispute cannot be resolved informally, and except where prohibited by applicable law, the parties agree that any dispute arising out of or relating to this Agreement shall be resolved by binding arbitration. The arbitration shall be: (a) conducted in English; (b) held in London, United Kingdom (for contracts with DGTL TECH UK LLP) or Cheyenne, Wyoming (for contracts with DGTL TECH LLC); and (c) conducted in accordance with the rules of a mutually agreed arbitration body. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

19.3 Class Action Waiver

To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in class actions against DGTL.TECH. This waiver does not apply where prohibited by mandatory consumer protection laws in your jurisdiction.

19.4 Injunctive Relief

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of Intellectual Property Rights or Confidential Information.

19.5 Service Decisions

You acknowledge that DGTL.TECH has the authority to determine whether a violation of this Agreement has occurred and to take appropriate action, including suspension or termination of Services. DGTL.TECH will, where practicable for non-material breaches, provide notice and an opportunity to cure before taking such action.

20. Governing Law

20.1 DGTL TECH UK LLP

For contracts with DGTL TECH UK LLP: This Agreement shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Subject to Section 19 (Dispute Resolution), the courts of England and Wales shall have exclusive jurisdiction over any disputes arising from this Agreement.

20.2 DGTL TECH LLC

For contracts with DGTL TECH LLC: This Agreement shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles. Subject to Section 19 (Dispute Resolution), the state and federal courts located in Wyoming shall have exclusive jurisdiction over any disputes arising from this Agreement.

20.3 Consumer Rights

If you are a consumer, you may be entitled to bring proceedings in the courts of your country of residence and benefit from mandatory consumer protection laws of your jurisdiction, regardless of the governing law provisions above.

21. General Provisions

21.1 Entire Agreement

This Agreement, together with all documents incorporated by reference, constitutes the entire agreement between you and DGTL.TECH regarding the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals, and communications, whether oral or written.

21.2 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

21.3 Waiver

The failure of either party to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.

21.4 Assignment

You may not assign or transfer this Agreement or any rights hereunder without DGTL.TECH's prior written consent. DGTL.TECH may assign this Agreement to an Affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties and their respective successors and assigns.

21.5 Notices

To You: DGTL.TECH may provide notices by: (a) email to the address associated with your Account; (b) posting in your Account dashboard; or (c) posting on the Site. Email notices are deemed received upon sending unless a delivery failure is received. Posted notices are deemed received upon posting.

To DGTL.TECH: Notices to DGTL.TECH must be sent by email to or via support ticket. Notices are deemed received on the next business day following transmission.

Language: All notices and communications under this Agreement shall be in English.

21.6 Independent Contractors

The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship between the parties.

21.7 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations (other than payment obligations) where such failure or delay results from a "Force Majeure Event", meaning circumstances beyond the reasonable control of the affected party, including: acts of God, natural disasters, war, terrorism, civil unrest, government actions, sanctions, pandemics, labor disputes, power or telecommunications failures, cyberattacks, or failures of third-party service providers.

The affected party shall notify the other party promptly of the Force Majeure Event and its expected duration. If a Force Majeure Event continues for more than sixty (60) days, either party may terminate the affected Services upon written notice without liability.

21.8 Third-Party Rights

Except as expressly provided herein, nothing in this Agreement is intended to confer any rights or remedies on any person other than the parties hereto.

21.9 Headings

Section headings are for convenience only and shall not affect the interpretation of this Agreement.

21.10 Export Compliance

You agree to comply with all applicable export control laws and regulations. You shall not use, export, or re-export the Services or any related technology in violation of such laws.

21.11 Third-Party Links

The Site and Services may contain links to third-party websites. DGTL.TECH does not control and is not responsible for the content, terms, or practices of third-party websites. Your use of third-party websites is at your own risk.

22. Contact Information

If you have any questions about this Agreement, please contact us:

The contracting entity is identified on your invoice, during the ordering process, or in your Account details.

Annex A: Compliance Procedure for Natural Persons

DGTL.TECH may require identity verification in accordance with applicable anti-money laundering and know-your-customer regulations. For natural persons (individuals), the following information and documents may be required:

A.1 Required Information

(a) Full legal name as it appears on your identification document.

(b) Date of birth.

(c) Legal residence address, including postal code.

(d) Contact telephone number.

(e) Contact email address (must match the Account email).

A.2 Required Documents

(a) Government-issued identification: A clear scan or photograph of your passport, national identity card, or driver's license. The document must be valid and legible.

(b) Proof of address: A utility bill, bank statement, or government correspondence dated within the last three (3) months showing your name and residential address.

(c) Selfie verification: A photograph of yourself holding:

• Your identification document (as submitted above)
• A handwritten note displaying "DGTL" and the current date

The photograph must be taken in adequate lighting with high resolution. Your face, the identification document, and the handwritten note must all be clearly visible and legible.

A.3 Additional Documentation

DGTL.TECH reserves the right to request additional documentation to verify your identity or source of funds, including but not limited to bank statements, employment records, or other documents as may be required under applicable regulations.

Annex B: Compliance Procedure for Legal Entities

For legal entities (companies, partnerships, and other organizations), the following information and documents may be required:

B.1 Required Entity Information

(a) Full legal name of the entity.

(b) Registration number or equivalent identifier.

(c) Country of incorporation or registration.

(d) Registered office address, including postal code.

(e) Principal place of business (if different from registered office).

(f) Contact telephone number.

(g) Contact email address.

B.2 Required Documentation

(a) Proof of Registration: A recent extract from the Commercial Register, Certificate of Incorporation, or equivalent document evidencing the entity's legal existence. The document should be dated within the last six (6) months.

(b) Constitutional Documents: Articles of Association, Certificate of Formation, Partnership Agreement, or equivalent documents (where applicable).

(c) Beneficial Ownership: Information regarding individuals who ultimately own or control more than 25% of the entity, or who otherwise exercise significant control.

(d) Authorization: Evidence that the signatory is authorized to bind the entity. This may include:

• Board resolution authorizing the signatory
• Power of attorney
• Evidence that the signatory is a registered director or officer

B.3 Authorized Representative

The authorized representative must provide:

(a) Full legal name.

(b) Position within the entity.

(c) Contact details.

(d) Personal identification (as specified in Annex A) if requested.

B.4 Additional Documentation

DGTL.TECH reserves the right to request additional documentation, including but not limited to:

(a) Financial statements or bank references.

(b) Business licenses or regulatory approvals.

(c) Organizational charts showing ownership structure.

(d) Information regarding source of funds.

(e) Third-party verification of submitted information.

B.5 Verification

DGTL.TECH may verify submitted documentation through: (a) public registries; (b) third-party verification services; or (c) direct communication with relevant authorities. DGTL.TECH reserves the right to refuse or delay services pending satisfactory completion of verification.